Service Record 4: Frequently Asked Questions

This is an old version. Please use the latest version

1. I'm getting error 3051 and Service Record can't open the database.
   

   First, check that the read-only attribute is not set on the file SERVICE.MDB. This file can get marked as read-only if you have backed it up to CD and at a later time copied it back to your computer.

   This error could also be caused by conflicting database libraries. Check the C:\Windows and C:\Windows\System directories and delete the following files if they exist:

   
   VBDB300.DLL
   MSAJT112.DLL
   MSAJT200.DLL
       

   You may have to turn on the "Show hidden files" option in Explorer because it does not normally display DLL files. Finally, download and install Service Record again. Service Record should now work properly.

2. How do I back up my Service Record information?
   

   Servie Record stores all of the information you enter in one file: the Service Record database. To back up your data, simply copy this database to a floppy disk or other backup device. The file is named SERVICE.MDB and is located in the Service Record directory... typically C:\Program Files\Service Record.

3. When I try to print a report or review, I get a message stating that "an error occured while trying to start your BMP program."
   

   This problem happens when you have no valid "print" action associated with BMP files. To fix this problem, try downloading and running this small program. It will associate the "print" action to MS Paint, which does a fine job printing Service Record reports and reviews.